Delete your Co-Mover account

Submit your request

Enter the contact details connected to your account. We will send a receipt and contact you through an account channel to confirm that you own the account before we delete it.

Store (Merchant) accounts

Store account deletion is available. Select Store (Merchant) in the form above. We verify that you are authorized to close the account and review active orders, menus and storefronts, historical orders and reviews, Stripe Connect balances, refunds, disputes and payouts. Records that must remain follow the retention rules below and in our Privacy Policy.

What happens next

1. Co-Mover confirms that the request was received.
2. We verify that the requester owns the account.
3. We manually disable and delete or de-identify the account data that is not subject to a retention requirement.
4. We aim to complete the request within 30 days after verification and send a confirmation when processing is complete.

If we need more information, or cannot delete a record for a legal or documented business reason, we will explain that to you.

What we delete or de-identify

Subject to the exceptions below, the current manual process deletes or de-identifies the account records, saved addresses, preferences, device tokens and notification records. Payment records remain but no longer name the deleted person. We also ask applicable service providers to delete data they process for us where required and available.

Card numbers and security codes are not stored by Co-Mover. Stripe processes them directly under its own privacy terms.

Account deletion does not immediately erase photos or conversation records. Retention, documented holds and authorized privacy review determine what may be removed and what must remain.

Information that may be retained

Account deletion does not erase records that Co-Mover must reasonably keep for legal, tax, payment, safety, fraud, insurance, dispute or regulatory purposes. Scheduled deletion of Driver GPS trails after 30 days and one-time Customer address records about an hour after use are active. The other time-based schedules below are approved targets and are not yet active. Until those schedules are implemented and enabled, affected records may be retained longer unless removed through an authorized manual review:

• addresses, precise pickup and drop-off coordinates, instructions, notes and free-text rating comments from completed or cancelled jobs: target removal after 180 days, unless a documented reason requires longer retention;
• minimum financial, tax, payment and payout records for six years from the end of the applicable tax year;
• active-job Driver location trails: scheduled removal after 30 days is active, subject to the documented retention reasons below;
• ordinary in-app conversations: target removal 180 days after the related job; dispute conversations: target removal 24 months after the dispute closes;
• unsuccessful Driver or Merchant application records for one year from the latest final decision under Co-Mover's retention policy; and
• affected records for as long as an active complaint, appeal, chargeback, investigation, insurance matter, legal requirement or legal hold requires them.
• One-time Customer addresses: Unsaved addresses entered for a single order are deleted about an hour after use. This active cleanup covers the one-time records; addresses in retained job records follow the job-data rules.
• Job photos: The approved target is 180 days after job completion or cancellation for pickup, delivery and other job-evidence photos, including Shop & Deliver receipts. Replacement-item photos follow the separate 90-day target. Automated expiry is not yet active.
• Replacement-item photos: The approved target is 90 days after the related job ends, subject to documented holds. Automated expiry is not yet active.
• Support and AI-assistant conversations: The approved target is 24 months after support-matter closure or the last AI-assistant interaction, subject to documented holds. No automatic retention period is configured yet; records may currently remain longer pending authorized review or implementation.

The current manual process removes applicable raw verification documents when an account is deleted. Automatic deletion of rejected, withdrawn, expired or replaced documents is not yet active. Our target is to remove rejected or withdrawn application documents within 30 days of the final decision or withdrawal, replaced Driver documents within 30 days after the replacement is approved, and expired documents after access is suspended and a 30-day review period ends, unless a documented hold requires longer retention. Where possible, retained records are separated from the deleted account or made non-identifying.

Backup copies

Point-in-time recovery is not enabled for Co-Mover's Supabase database. Deleted database information may remain in protected rotating backups for up to seven days. Those backup copies are not used in ordinary operations and expire through the normal backup rotation. Uploaded verification files are not included in those database backups, so restoring a database backup does not restore a deleted file.

Need help?

Contact the Co-Mover Privacy Officer at business@co-mover.ca. Do not email passwords, one-time codes, card details or identity documents.