Item preferences
The planned flow will let customers describe sizes, brands, ripeness, quantities and practical selection preferences.
Planned Shop & Deliver · Across Canada
One request. One shopper-driver. Store to door.
Under the planned model, one approved shopper-driver will accept an eligible request, shop at the selected store and personally deliver the order. The service is not active yet.
Join the Canada-wide waitlistPlanned Shop & Deliver flow
One accountable journey from request to handoff.
- 1
Build the request
Customers will choose the store and share eligible items, quantities, preferences and delivery details.
- 2
A shopper-driver accepts
One approved shopper-driver will review a suitable request and travel to the selected store.
- 3
They shop
The shopper-driver will select items and follow approved substitution and purchase-authorization procedures.
- 4
The same person delivers
The same shopper-driver will bring the order to the destination with planned updates and delivery confirmation.
Shopping confidence
Clear choices while the shopper is in store.
Final purchase authorization, reimbursement, substitution, refund and receipt procedures will be published before the service opens. This website does not accept payments.
Substitution instructions
Customers will choose whether suitable alternatives may be considered when an item is unavailable.
Receipt accountability
Approved receipt procedures are being designed to create a clearer record of each purchase.
Proposed handling standards
Care starts before the delivery begins.
Final handling procedures will be based on food-safety guidance, merchant requirements, training and applicable local rules.
Fresh-item handling plan
- Food-safe produce bags for loose produce
- Gloves used only where appropriate and changed correctly
- Food and non-food items appropriately separated
- Fragile and temperature-sensitive items handled carefully
Clean transition plan
- Hands and gloves kept away from phones and payment equipment
- Clean bags and suitable vehicle storage
- Special handling reviewed before acceptance
- Issues or unavailable items communicated clearly
Participating retail
Useful shopping for everyday Canadian life.
Eligible stores and categories will depend on merchant participation, local coverage and applicable laws.
Groceries & essentials
Everyday groceries, household essentials and approved personal-care items.
Pharmacy retail & wellness
Eligible non-prescription retail and wellness items where merchant and legal requirements allow.
Home, hardware & pet
Approved household, hardware, pet-supply and practical local retail requests.
Specialty local retail
Items from participating independent stores and Canadian retailers.
Preparing to launch across Canada
What would your shopper-driver pick up first?
Join the customer waitlist and tell us about your community and shopping needs. Do not submit payment, prescription or health information.
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