Driver onboarding
The planned process includes identity, licence, driving-record and other checks, subject to final lawful criteria in each jurisdiction.
Safety & trust across Canada
Reliability is a system, not a slogan.
Co-Mover is preparing launch standards for drivers, shopper-drivers, vehicles, item handling, communication and support. Final national and local requirements will be published before deliveries begin.
Follow the Canada-wide launchLaunch standards
Clear expectations at every handoff.
The points below describe the direction of the pre-launch program. They do not replace final service, merchant or driver terms.
Vehicle fit
The platform is being designed to match eligible requests to an approved vehicle's capacity, condition and equipment.
Item information
Future customers and businesses will need to provide accurate size, handling, access and recipient details before confirmation.
Food handling
Proposed procedures include appropriate separation, clean equipment and temperature-aware delivery practices, subject to training and local requirements.
Shop & Deliver handling
Proposed standards include food-safe produce bags and correct hand or glove hygiene based on the item and applicable guidance.
Regulated items
Current planning is limited to eligible non-prescription pharmacy retail items. Prescription and controlled-substance workflows require separate legal, merchant and technical review.
Delivery evidence
Status updates and delivery confirmation are planned to reduce uncertainty and support issue resolution.
Human support
The launch plan includes ways to report delays, address problems, safety concerns, damaged items or unsuccessful delivery.
Planned shared responsibility
Safer deliveries start with accurate details.
Future customers and businesses
- Describe the item and access conditions accurately
- Package or prepare items as required
- Identify special handling before confirmation
- Provide a safe pickup and drop-off environment
Future drivers and Co-Mover
- Accept only suitable requests
- Secure and handle items appropriately
- Communicate delays or issues promptly
- Document completion or exceptions clearly
Questions?
See how launch policies are taking shape.
Review common questions or contact the Co-Mover team.